Terms and Conditions mae4

1 Account Eligibility

Mae4 services are open only to individuals who meet the following requirements without exception. By registering, you confirm that you satisfy all eligibility criteria stated here.

• Must be at least 18 years of age at the time of registration.
• Not a citizen or resident of a country where online betting activities are prohibited.
• Registering voluntarily in your own name and not on behalf of another person.
• Never been declared bankrupt and your financial accounts are in good standing.
• Not listed on any self-exclusion register or prohibition list of any regulatory body.

2 Registration & Identity Verification (KYC)

Every member is required to complete the registration process with accurate and truthful information. mae4 enforces a strict Know Your Customer (KYC) policy to meet compliance requirements and ensure the safety of all platform users.

During the verification process, members may be required to submit the following documents:

• Valid Malaysian identity card (MyKad) — front and back.
• Recent bank statement or utility bill as proof of address.
• Selfie holding your identification document for further verification.
• Proof of ownership of the payment method used (if required).

Each member is only permitted to hold one account only. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of any remaining balances.

3 Deposit & Payment Methods

Mae4 supports a variety of safe and convenient deposit methods for Malaysian players, including bank transfers via FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

• The minimum deposit amount is RM 20 per transaction.
• Deposits are processed instantly upon system verification.
• Deposited funds may only be used for betting activities within the mae4 platform.
• Mae4 does not charge any deposit processing fees from the platform.
• Members are responsible for ensuring that all payment details entered are accurate and valid.
• Any suspicious deposit attempts will be reviewed and may be held pending further investigation.

4 Fund Withdrawal

Mae4 is committed to processing all legitimate withdrawal requests promptly and transparently. We understand that your winnings belong entirely to you, and we will not create unreasonable barriers.

• The minimum withdrawal amount is RM 50 per transaction.
• Standard withdrawals are processed within 10 minutes for members who have completed KYC.
• VIP members enjoy faster withdrawal priority — most are processed within 5 minutes.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Bonus balances that have not met the wagering requirement cannot be withdrawn.
• Your first withdrawal may take slightly longer due to additional security verification.

Mae4 reserves the right to place a withdrawal on hold while an investigation is conducted if suspicious activity or potential fraud is detected by our system.

5 Bonus & Promotions

Mae4 offers a wide range of attractive bonuses and promotions for both new and existing members. Each promotional offer is subject to specific terms stated on the respective promotions page. The general terms applicable to all mae4 promotions are as follows:

• Every bonus carries a wagering requirement that must be met before a withdrawal is permitted.
• The welcome bonus is only available to new members making their first deposit.
• Using multiple accounts to claim bonuses will result in forfeiture of all bonuses and account closure.
• Bonuses cannot be transferred to another member or directly exchanged for cash.
• Mae4 reserves the right to cancel or modify promotions at any time with reasonable notice.
• Any attempt to exploit system bugs to obtain bonuses is a serious violation.

6 Game Rules

All games offered on the mae4 platform are operated by internationally certified software providers such as Pragmatic Play, Evolution Gaming, and NetEnt. Each game has its own rules and return-to-player (RTP) rate, viewable within the game interface.

• The outcome of all games is determined by a Random Number Generator (RNG) verified by an independent third party.
• Any technical disruption during gameplay will be resolved based on verified server records.
• Bets placed cannot be cancelled once a game has started.
• In the event of a discrepancy between the display and server records, the server records shall be considered final.
• Members are not permitted to use third-party software, automated bots, or any method that provides an unfair advantage.
• Live Casino games are subject to additional rules set by their respective providers.

7 Member Responsibilities

As a mae4 member, you have certain responsibilities to ensure your use of this platform is lawful, safe, and responsible. The following are key responsibilities that must be observed:

• Keeping your password and login details confidential at all times.
• Not sharing your account with any other individual, including family members.
• Notify mae4 immediately if you suspect your account has been accessed without authorisation.
• Ensuring all betting activities are carried out of your own free will without coercion.
• Setting personal betting limits and contacting customer support if you need assistance with self-control.
• Not using the platform for money laundering or any other illegal activity.

Mae4 encourages all members to play responsibly. If you feel that betting is starting to have a negative impact on your life, please visit Responsible Gaming us or contact our support team for immediate assistance.

8 Account Closure & Suspension

Mae4 reserves the right to suspend or close any account without prior notice if a breach of these terms is detected. Account closure decisions are final and subject to internal review.

• Identity fraud or submission of falsified documents during KYC.
• Holding multiple accounts for the purpose of gaining an unfair advantage.
• Use of bots, automated software, or other unauthorised methods.
• Attempting to exploit technical bugs or system vulnerabilities.
• Abusive behaviour, threats, or harassment directed at mae4 staff.
• Unauthorised chargeback requests against acknowledged deposits.

Members may also close their own account at any time by contacting our customer support team. Valid balances will be processed for withdrawal once all reviews are complete.

9 Limitation of Liability

Mae4 provides its betting platform on an "as is" basis and makes no guarantee that the service will be entirely free from technical disruptions. However, we are constantly working to ensure optimal uptime.

• Mae4 is not responsible for any losses arising from internet disruptions or user device issues.
• We bear no liability for betting outcomes that cannot be reversed once confirmed.
• Financial losses resulting from betting outcomes are solely the member's responsibility.
• Mae4 is not liable for any indirect, consequential, or punitive losses.

If a technical error results in an incorrect payout, mae4 reserves the right to correct the error and reclaim any excess amount paid to the member.

10 Terms & Conditions Amendment

Mae4 reserves the right to amend, update, or replace any part of these terms at any time. Amendments take effect immediately upon publication on this site unless otherwise stated.

• Members will be notified of material changes via their registered email or in-platform notifications.
• Continued use of the platform after an amendment is published constitutes acceptance of the updated terms.
• Members who do not agree with the amendments may close their account before the amendments take effect.
• Mae4 keeps records of all previous versions of the terms, which can be made available upon legitimate request.